Eligibility, timelines, and process for returns, refunds, and exchanges.
Last updated: January 1, 2026
We want you to love your Fista appliance. If something is not right, our Refund Policy explains how returns and refunds work.
Items must be unused, in original packaging with accessories, manuals, and invoice — unless the product is defective or damaged on arrival.
Most products qualify for return within 10 days of delivery. Installation or use may void return eligibility except for manufacturing defects.
Contact support to obtain an RMA. Pack the product securely; our logistics partner will schedule pickup from your registered address.
Refunds are issued to the original payment method. COD refunds are processed via bank transfer after verification.
After QC inspection (2–3 business days), refunds typically complete within 5–7 business days depending on your bank.
Opened consumables, custom-cut ducting, and items missing original packaging may be non-refundable.
Report transit damage within 48 hours with photos. We will arrange replacement or repair under warranty.
Cancel before dispatch for a full refund. After dispatch, the return process applies.
Size/model exchanges are subject to stock. Difference in price will be charged or refunded accordingly.
For returns and refunds, email support@fista.com or call 1800-889-6180.